Standard

To facilitate our goal of removing technology as a hindrance to your success, Alchemy makes available everything we support - to all clients. And that will never change.

Community

The standard / community offering is not so much a plan, as it is our way of providing flexibility for any client. It allows businesses to maintain existing relationships while enhancing their overall readiness, and it allows individuals to not be firewalled behind a draconian service plan (which too often includes lower expectations).
It is also our way of saying thank you to all our clients who make it possible for us to wake up each day and do what we are passionate about. It is only natural we repay the favor.

On-site / Remote Support

Depending on the nature of an issue, on-site or remote support may be more appropriate; luckily, we offer both. Additionally, you can request on-site support and we'll be there.

Flexible Anti-virus

With cloud-managed, policy-driven anti-virus, end users get the protection they need, where and when they need it - with the flexibility to support different groups or departments.

Remote Monitoring & Management (RMM)

Integral to our Proactive service, Alchemy offers endpoint management for non-mobile devices. Not only hastening the process of remote support, it also allows deployment of critical security patches and data collection for reporting.

Proactive Monitoring & Management (PMM)

In addition to real-time monitoring and RMM, Alchemy identifies issues before they impact you or your business by performing a daily review of every endpoint and service (by a real human!).

Mobile Device Management (MDM)

Following on naturally to RMM / PMM, Alchemy will also manage your mobile devices - including monitoring, encryption, and remote wipe capabilities, to name but a few.

Cloud Management

Whether it's the "big three" (AWS, GCP, Azure) or something else, Alchemy has extensive experience with cloud services - including migrations to / from on-premise environments and between the providers.

Productivity Suite

Office 365, GSuite, or any other productivity suite is a requirement for efficient workflows. We ensure they not only stay up to date, but will also tailor them to your specific requirements.

Backup / Disaster Recovery

Ranging from online storage / synchronization services to full enterprise backups, Alchemy can get you up and running again in no time. Your data is so important to us, we have an actual human being check on them every day.

Technological Conduit

With multiple and often disparate services, individuals and organizations end up with a myriad of partners. Alchemy acts as your technological conduit for all third-party products and services, so you can focus on what matters.

Technology Profile

In accordance with our role as a conduit, we maintain an up-to-date list of every third-party product or service that is utilized by each client; upon request, we produce it for review and/or peace of mind.

Transparency

Alchemy is not only fully transparent, we're talkative - scheduled or upon request, we will produce a list of every item we've touched over a defined period, the work we did, and the resolution.

Incubator

New ideas are the reason we get up in the morning. If you have an idea or concept and are exploring how it might be implemented, we're happy to discuss it. In fact, we're so excited about it, it's free (as in speech).

Try IT Before You Buy IT

Where and when it makes sense, we use the same products we recommend to clients. If you'd like to see a demonstration, or do a hands-on examination, we're happy to oblige.

Need more?
Or less?

Let us know
we're flexible